# Infotech Kannada – Refund & Cancellation Policy **Last Updated: Jan 01, 2020** Thank you for choosing **Infotech Kannada** for your online courses, training programs, and digital learning products. Please read this Refund & Cancellation Policy carefully before making a purchase.

## 1. Digital Products & Online Courses All courses, training programs, webinars, videos, study materials, PDFs, resources, downloads, memberships, and other digitally delivered products offered by **Infotech Kannada** are considered **Digital Products**. Once payment is successfully completed and access to the purchased course or digital product has been provided, the purchase is considered final. Due to the digital nature of our products, **Infotech Kannada generally does not offer refunds, returns, or cancellations after course or digital product access has been granted.**

## 2. No Refund After Course Access Once a customer receives access to any course, training program, membership, digital content, downloadable material, or other digital product, a refund will generally not be available, whether or not the customer has viewed, downloaded, or used the content. This is because digital content cannot be physically returned once access has been provided.

## 3. Technical or Access Issues If you experience a genuine technical issue that prevents you from accessing your purchased course or digital content, please contact the **Infotech Kannada Support Team**. We will make reasonable efforts to resolve the issue, including restoring access or providing an alternative method of access where appropriate.

## 4. Duplicate Payments If you have accidentally made a duplicate payment for the same product, please contact **Infotech Kannada** with the relevant payment details. After verification, the duplicate transaction may be considered for a refund.

## 5. Unauthorized Transactions If you believe that a payment was made without your authorization, please contact us immediately with the relevant transaction details. Infotech Kannada will review the matter and take appropriate action based on the available information.

## 6. Alternative Solutions Depending on the circumstances, instead of a refund, Infotech Kannada may, at its discretion, provide an alternative solution such as: * Extension of course access * Transfer to another available batch * Technical assistance * Restoration of course access * Replacement of inaccessible digital materials * Other reasonable support Such alternatives are provided at the discretion of **Infotech Kannada** and do not constitute an automatic right to a refund.

## 7. Customer Responsibility Before making a purchase, customers are advised to carefully review the: * Course details * Course curriculum * Features and benefits * Pricing * Duration * Delivery method * Terms & Conditions * Refund & Cancellation Policy By completing a purchase, the customer acknowledges that they have reviewed and understood the information provided before purchasing the product.

## 8. How to Contact Us For questions or issues related to your purchase, please contact the **Infotech Kannada Support Team** and provide: * Customer Name * Registered Email / Mobile Number * Course or Product Name * Order / Payment ID * Details of the issue Our team will review your request and respond accordingly. ## 9. Policy Updates **Infotech Kannada** reserves the right to modify or update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with the updated effective date.

 ### Important Notice **Infotech Kannada provides digital courses and online training products. Due to the nature of digital products, refunds, returns, or cancellations are generally not available once access to the purchased product has been provided, subject to applicable laws and the specific circumstances of the transaction.** By completing your purchase, you acknowledge that you have read and understood this Refund & Cancellation Policy.